Your privacy is a fundamental part of how Miya88 operates. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the rights you hold over your information as a player on our platform.
Miya88 ("we", "us", "our", "Platform") is committed to protecting the privacy and personal data of all individuals who interact with our Platform, located at https://miya88.click. This Privacy Policy ("Policy") describes our practices with respect to the collection, use, storage, disclosure, and protection of personal data in connection with the Miya88 online casino and sports betting services.
This Policy applies to all users of the Miya88 Platform, including registered players, prospective users who browse the site without registering, and any individual whose personal data is otherwise processed by Miya88. It covers data collected through the Platform's website, mobile browser interface, live chat system, and any other touchpoints through which users interact with Miya88.
Malaysian Players: While Miya88 is not incorporated under Malaysian law, we are committed to handling the personal data of Malaysian users with respect for their privacy interests. Malaysian players are encouraged to read this Policy alongside their rights under applicable Malaysian legislation, including the Personal Data Protection Act 2010 (PDPA), to the extent it applies to their situation.
By registering an Account, making a deposit, or otherwise using the Miya88 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you must not use the Platform.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, email address, date of birth, payment details, and device identifiers. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, or deletion. |
| "Data Controller" | Miya88, as the entity that determines the purposes and means of processing your Personal Data. |
| "Data Processor" | A third party that processes Personal Data on behalf of Miya88, under contractual data processing obligations. |
| "Account" | The individual registered user account on the Miya88 Platform. |
| "KYC" | Know Your Customer — the identity and age verification process conducted as part of account compliance and withdrawal processing. |
| "Cookies" | Small text files placed on your device by the Platform to store session information, preferences, and analytics data. |
Miya88 collects personal data through several channels, including voluntary submission by users, automatic collection during platform use, and from third-party verification providers. The categories of data we collect include:
Miya88 processes your personal data only where we have a valid legal basis to do so. The applicable legal bases include:
| Legal Basis | Application to Miya88 Processing Activities |
|---|---|
| Contractual Necessity | Processing required to create and maintain your Account, process deposits and withdrawals, and deliver gaming services you have requested. |
| Legal Obligation | Processing required to comply with our licensing conditions, including KYC verification, AML/CTF obligations, and responses to lawful regulatory requests. |
| Legitimate Interests | Processing for fraud prevention, platform security, game integrity monitoring, and responsible gambling programme management — where these interests are not overridden by your rights. |
| Consent | Marketing communications, certain cookie categories, and any other processing for which we have sought and obtained your explicit consent. Consent may be withdrawn at any time. |
Miya88 uses the personal data we collect for the following purposes:
Miya88 does not sell your personal data to third parties. We may share your data with carefully selected third parties only under the following circumstances:
We engage third-party service providers who process personal data on our behalf, including payment processors, identity verification providers, cloud infrastructure providers, and customer support platform vendors. All such processors are bound by data processing agreements that require them to handle your data securely and only for the purposes we specify.
We may disclose personal data to our licensing regulator, law enforcement agencies, or other public authorities where required by applicable law, court order, or regulatory directive. Such disclosures are made only to the extent strictly necessary to fulfil the legal obligation.
We may share data with fraud prevention databases and AML screening services where required under our licensing obligations or where we have reasonable suspicion of criminal activity. Information shared in this context may be retained by those services and used to prevent fraud across other platforms.
In the event of a merger, acquisition, restructuring, or sale of all or part of Miya88's business, your personal data may be transferred to the acquirer or successor entity. We will notify you of any such transfer via the Platform or by email and you will retain the rights described in Section 11 of this Policy.
We will never sell your personal data to marketing agencies, data brokers, or unafiliated third parties for commercial purposes. Your data is used solely to operate the Platform and to fulfil our legal and contractual obligations to you.
Miya88 retains personal data for as long as is necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by law. Our standard retention schedules are as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & identity data | Duration of account + 5 years post-closure | Licensing obligation / AML |
| KYC & verification documents | Duration of account + 5 years post-closure | Regulatory requirement |
| Transaction & financial records | 7 years from transaction date | Licensing / AML / legal |
| Game history & wagering logs | 3 years from date of play | Dispute resolution / integrity |
| Support communications | 3 years from date of communication | Legitimate interests |
| Marketing consent records | Until consent is withdrawn + 1 year | Consent / legal compliance |
Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in manner that prevents re-identification. Where anonymisation is not technically feasible, data will be stored in a form that limits its accessibility and use.
Miya88 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Our security framework includes:
While we take every reasonable precaution to protect your data, no system is entirely immune to security risks. In the event of a data breach that poses a significant risk to your rights and freedoms, we will notify affected users in accordance with our obligations under applicable law.
The Miya88 Platform uses cookies and similar tracking technologies (such as pixels, web beacons, and local storage) to deliver, maintain, and improve the Platform experience. The categories of cookies we use are:
Required for the Platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. These cannot be disabled without impairing basic Platform functionality.
Store your preferences such as language selection, display settings, and previously selected payment methods to improve your experience on return visits.
Collect aggregated, anonymised data about how users navigate the Platform — pages visited, time on page, and referal source. This information helps us improve Platformability and content. Analytics data is not used to identify individual users.
Used only where you have explicitly consented to receive personalised promotional communications. These cookies help us serve relevant bonus offers and promotions to you based on your Platform activity and preferences.
You may manage your cookie preferences through your browser settings. Please note that disabling certain cookie categories may affect the functionality of the Platform. Most modern browsers allow you to block cookies, clear cookies on exit, or receive notification before a cookie is stored.
As an internationally operated Platform, Miya88 may transfer your personal data to countries other than your country of residence, including the jurisdiction in which we hold our operating licence and countries where our third-party service providers are located. These jurisdictions may have data protection laws that differ from those of Malaysia.
Where we transfer personal data internationally, we implement appropriate safeguards to ensure that your data receives an equivalent level of protection, including: contractual clauses requiring third-party recipients to protect your data in accordance with this Policy; and restriction of transfers to countries that have been assessed as providing an adequate level of data protection.
By using the Miya88 Platform and agreing to this Privacy Policy, you consent to the international transfer of your personal data as described in this section.
Subject to applicable law and the conditions of our operating licence, you have the following rights with respect to your personal data held by Miya88:
You may request a copy of the personal data Miya88 holds about you, along with information about how it is used.
If your personal data is inaccurate or incomplete, you may request that we correct or update it without undue delay.
You may request deletion of your personal data where it is no longer needed for the purposes for which it was collected, subject to our legal retention obligations.
In certain circumstances, you may request that we restrict the processing of your data while a complaint or objection is being resolved.
Where processing is based on your consent or contractual necessity, you may request your data in a structured, machine-readable format.
You may object to processing carried out on the basis of legitimate interests, including direct marketing. We will cease such processing unless we can demonstrate compelling legitimate grounds.
To exercise any of the rights described above, please contact our Data Privacy team at [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days. We may require identity verification before processing your request to ensure we are responding to the correct individual.
The Miya88 Platform is strictly for individuals aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have collected data from a person under 21, we will take immediate steps to delete that data and close the associated Account. If you believe a minor has accessed the Platform or submitted personal data, please contact us immediately at [email protected].
Miya88 enforces age restrictions through mandatory KYC verification at the withdrawal stage and, where triggered by risk indicators, at earlier stages of account use. We encourage parents and guardians to implement appropriate parental controls on devices that may be accessed by minors.
Miya88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing activities, applicable law, or licensing requirements. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players by email or via a prominent on-Platform notice.
Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised. We encourage you to review this page periodically to stay informed of how we protect your data.
For all privacy-related enquiries, data rights requests, or concerns regarding how Miya88 handles your personal data, please contact us through the following channels:
Write to us at [email protected] with the subject line "Privacy Policy Enquiry" or "Data Rights Request". We aim to respond to all privacy-related correspondence within 2 business hours for general enquiries and within 30 calendar days for formal rights requests.
Our 24/7 live chat support team is available to address initial privacy questions and direct you to the appropriate process formal data rights requests. Live chat is accessible from any page of the Miya88 Platform.
For related policies, please refer to our Terms & Conditions and Responsible Gambling page.
Privacy is not an afterthought at Miya88. These six commitments are built into how we design our systems, train our team, and manage your data every day.
All data transmitted to and from the Miya88 Platform is secured using TLS encryption. Sensitive stored data — including KYC documents and financial records — is encrypted at rest using industry-standard AES-256 encryption.
Your personal data is not for sale. Miya88 does not sell, rent, or trade your information to marketing agencies, data brokers, or any unaffiliated commercial third party — period.
You can request access to, correction of, or deletion of your personal data at any time. We respond to data rights requests within 30 calendar days, with identity verification to protect your Account.
We retain your data only for as long as legally required or necessary for the purpose it was collected. Transaction records are kept for 7 years for AML compliance; game logs for 3 years for dispute resolution.
We use cookies for session security, platform functionality, and analytics — not for covert tracking. Marketing cookies are only activated with your explicit consent and can be withdrawn at any time through your browser settings.
In the unlikely event of a data breach that poses a significant risk to your rights, Miya88 will notify affected players as promptly as possible in accordance with our obligations under applicable law.
We take data protection seriously so you can focus on what matters — enjoying the games. If you have questions about your data or want to know more about how we operate, our support team is available 24 hours a day, 7 days a week. For players aged 21 and above only.